2024 was a big year for Ticketmaster-Live Nation, but not in a good way. As the curtain falls on a tumultuous year, the entertainment giant grappled with a laundry list of major sale missteps, tech failures, and growing public dissatisfaction. Increasing scrutiny over their market dominance and anticompetitive behaviors was a welcome discourse – especially among federal prosecutors – that Ticketmaster Exposed will continue to champion in 2025. 

Take a look  at our recap of the top Ticketmaster-Live Nation fails of 2024 and critiques from some of the industry’s biggest names – many we are sure you remember All Too Well:

April – Kid Rock calls out Ticketmaster

  • “I’ve actually talked to several of [the legislators] about really taking a hard look at Ticketmaster,” Kid Rock said. “They have a monopoly. And even though I make a lot of money for them and I love the people at Live Nation – we’ve done great business together – I’m like, this is f*cked up.”

May – Department of Justice sues Live Nation and Ticketmaster

  • Accused of violating antitrust laws, Live Nation Entertainment faces a fight that could reshape the multibillion-dollar live music industry.

May – Ticketmaster fumbled the US Open tennis presale

  • Tennis fans trying to buy presale tickets to the US Open took to social media to vent their frustrations after a botched presale. Sally Greenberg, CEO of National Consumers League talked about her experience saying, “The National Consumers League has long been a voice for consumers fed up with having to navigate what feels like a Rube Goldberg-esque scheme simply to get a simple ticket to a concert, theater, or sporting event.”

May – $25 Ticket website crash on Ticketmaster

  •  When the sale started at 10 a.m. Eastern time and 7 a.m. Pacific time, many excited customers were met with screens that said, “Page Not Found” or “Error 503 first byte timeout.”

June – Ticketmaster confirms massive data breach

  • Ticketmaster notified users of a data breach resulting in 560 million users’ data being leaked.

June – Another website crash for the Sabrina Carpenter Presale

  • Presale for the artist’s sought-after tour began at 10 am June 25, and Ticketmaster was crashing for some people before the presale even started. Fans were either kicked off the site or found their way to the queue with thousands of people in front of them.

August – Long-awaited Oasis reunion hits snag

  • Hundreds of thousands of fans scrambling to get tickets for the Oasis reunion tour were met with error messages and lengthy online queues as platforms strained under the demand. The ticket sale monopoly also angered fans over its use of “dynamic pricing.”

September – British regulators launch investigation into Ticketmaster

  • The UK’s Competition and Markets Authority (CMA) launched an investigation into Ticketmaster over its sale of Oasis tickets

October – Ticketmaster sued over spring data breach

  • Plaintiffs claim the breach was a direct result of the company’s failure to “implement adequate and reasonable data protection procedures.”

October – Fans lose tickets worth thousands of dollars for the last leg of Taylor Swift’s Eras Tour

  • Multiple fans have seen their tickets taken without warning in what WPEC, a CBS affiliate in West Palm Beach, Florida, called ticket takeovers.

October – The Cure calls out Ticketmaster

  • The Cure’s Robert Smith criticized Ticketmaster’s dynamic pricing model saying that artists “hide behind management.” He stated that, “People are terrified of upsetting Live Nation and Ticketmaster… It’s really bizarre…”

December – Billie Eilish Concert denied resale tickets

  • It was reportedly happening for fans who didn’t buy through Live Nation Ticketmaster and used third-party apps like StubHub, SeatGeek, and TickPick.

Fans cannot go through another year of disappointment. It’s time we expose Ticketmaster wrong doings and hold them accountable to protect fans across the world.